Report a loss any hour of the day — by phone, WhatsApp or email. Once your documents are in, our target is a decision within two working days, and you can track progress the whole way.
Call, WhatsApp or email us as soon as the loss happens — photos from the scene help.
We send you a short checklist of what we need. Upload or WhatsApp the documents back.
An assessor is assigned within 24 hours. Documented claims get a decision inside 48 hours.
Payment by bank transfer or mobile money, or direct settlement with garages and hospitals.
Every claim is different, but these are the documents that speed up almost all of them:
If a claim is covered, we pay it — without re-litigating the policy at the worst moment of your year. If something isn't covered, we tell you plainly and show you exactly which clause applies. And if you disagree, our complaints process and the IRA's are printed on every policy document.